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03 / Join

Keep people involved long after their first visit.

We build membership schemes, annual passes, donation journeys and the CRM connections behind them, so supporters are easy to welcome and easy to keep.

See our plans

A warm welcome. A reason to stay.

Joining should feel like the start of something good. We help people sign up, support your work and renew without getting stuck. Behind the scenes, we connect the systems your team uses, so keeping in touch doesn't mean keeping several spreadsheets up to date.

Bring people closer. Keep it simple.

01 / Memberships

Memberships

A supporter holding a membership card at a welcoming gallery reception.

Make joining feel as welcoming as being part of your organisation.

From youth zones and sports clubs to professional bodies, we build membership journeys around the people joining and the team looking after them. Clear choices and straightforward sign-up steps help people get started.

We also improve renewal journeys and connect membership information to the tools you already use, so your team can spend less time moving details between systems.

Includes
  • Joining journeys
  • Membership choices
  • Renewal improvements
  • System connections
  • Ongoing care
02 / Annual passes

Annual passes

Help a good day out become a reason to come back.

We build annual pass journeys that make the benefits, options and next steps easy to understand. From choosing a pass to renewing it, people should know what they're getting and how to use it.

We look at how your passes fit with your website and ticketing setup, then agree the connections and improvements that will work for your visitors and your team.

Includes
  • Pass purchase journeys
  • Clear benefits and options
  • Ticketing connections
  • Renewal journeys
  • Ongoing improvements
03 / Donations

Donations and Gift Aid

A clear path to giving
  1. 01Choose how to support
  2. 02Share the details needed
  3. 03Complete the donation

Give people a clear, thoughtful way to support what you do.

We build donation journeys that help supporters choose how to give, understand the next step and complete their donation on any screen.

For charities, we can include Gift Aid declaration steps and connect the information collected with your supporter systems. We'll work with your team on the wording, records and processes you need.

Includes
  • Donation journeys
  • Mobile-friendly design
  • Gift Aid declaration steps
  • Supporter data connections
04 / CRM

CRM integrations

Keep your website and your member records working together.

Your CRM is the system that holds your member and supporter information. We connect it with your website so the details people give you can reach the right place without being copied by hand.

We review what your existing systems can support, agree which information needs to move between them, and test the connection. Once it's live, we look after it and help resolve problems when something changes.

Includes
  • Website and CRM connections
  • Data syncing
  • Integration testing
  • Monitoring and fixes
  • Ongoing systems care
From a first visit to feeling part of it

It all joins up

Joining, giving and coming back are all part of the same relationship. Connecting those journeys helps people stay involved and gives your team less admin to work through.

A first visitAn annual pass

Make the option to come back easy to find and straightforward to choose.

A new memberA warm welcome

Connect sign-up details with the systems your team uses to welcome people.

A donationA supporter record

Help the information collected online reach the people looking after your supporters.

Plans

Membership and CRM care starts from £450 a month, excluding VAT, after onboarding. It covers agreed improvements to joining, renewal and donation journeys, alongside integration care. New systems and custom builds are scoped and quoted separately.

Questions

Can you work with our existing membership system?

We'll review your current system and how it can connect to your website before recommending changes. Where it supports what you need, we can improve the journey around it and look after the connection.

Can you help with annual passes as well as memberships?

Yes. We can work on pass purchase and renewal journeys, and how they connect with your website and ticketing setup. We start by looking at the options your current platforms support.

Can you connect donations and Gift Aid information to our CRM?

We can build the donation journey and the connection, including Gift Aid declaration steps where needed. We'll review what your systems support and agree the wording and information requirements with your team.

What does the monthly plan cover?

The membership and CRM plan covers ongoing care, joining and renewal improvements, data syncing, monitoring and fixes, with the work agreed for your organisation. New systems and custom builds are quoted separately.

Let's make it easier to join

Tell us how people become part of your organisation and where things get difficult. We'll help you make joining simpler for them and looking after members easier for your team.

Let's have a chat

Book a call

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Having trouble? Email liam@branchagency.co.uk and we'll find a time.